30 Days Free Return Period
If the Buyer decides to return the product for any reason and we receive the product in new condition within 30 days from the day of purchase then we will issue a full refund to your account minus any shipping cost charged during original purchase. Buyer pays for the return shipment to Agnik. If the device does not work as per specification and buyer decides to return the device, and we receive the device in 30 days from the date of purchase in new condition, shipping cost is also returned.
After First 30 Days
After 30 days from the day of purchase, Vyncs will repair or replace any defective product as decided by Vyncs upon a technical evaluation of the device as long as the account has an active subscription. If there is any technical reason for which Vyncs Technical Team decides that the product cannot be supported for a customer then Vyncs will provide a pro-rated refund to the account. Buyer will not get any refund for any product returned without obtaining prior authorization and RMA number or otherwise not covered by the warranty. Once the customer receives the RMA number for authorized device replacement, Vyncs will provide a free shipping label to the customer upon request.